Virtual Assistant · Customer Support · Admin & Operations
I'm a customer operations and admin support professional based in Calamba City, Laguna, Philippines. For over two decades, I've supported US-based and international clients in fast-paced enterprise environments — managing cases, processing orders, handling CRM records, and keeping teams organized.
After a long career with Microchip Technology Inc., I'm now transitioning into a dedicated Virtual Assistant role, bringing enterprise-level professionalism and reliability to small and mid-sized businesses worldwide.
I'm detail-driven, deadline-focused, and genuinely passionate about making the lives of the people I work with easier.
These aren't estimates — they're the actual performance metrics I maintained throughout my career.
Every skill below is backed by real enterprise experience — not just theory.
Handling customer inquiries, resolving complaints, processing returns, and maintaining high satisfaction scores across email, chat, and phone channels.
Advanced Salesforce user with 17 years of daily experience managing cases, maintaining account records, and ensuring CRM data accuracy across global teams.
End-to-end order processing, RMA handling, shipment tracking, and account updates — keeping operations running smoothly for enterprise clients.
Preparing performance dashboards, tracking KPIs, and producing clear, accurate reports that help management make informed decisions.
Managing calendars, coordinating tasks across teams, tracking project workflows, and keeping everything organized using modern remote tools.
Fully equipped for remote work with a dedicated home office, stable internet, and extensive experience collaborating with US, Australian, and global teams.
20+ years of consistent, high-performance work with global companies.
Platforms and tools I use daily — no learning curve required.
I'm not new to working remotely. Here's what you can count on from day one.
Quiet, distraction-free workspace set up specifically for remote work — not a shared space or living room setup.
Reliable high-speed internet with a backup plan — no dropped calls, no missed messages.
Experienced working across US and international time zones. Comfortable with day shift and flexible hour arrangements.
No notice period. No delays. Ready to onboard, follow your systems, and deliver from day one.
20 years of working in structured enterprise environments means I know how to manage my workload, meet deadlines, and stay accountable without hand-holding.
Flexible on hours and engagement type — full-time, part-time, or project-based. Let's find what works for your team.
I'd love to learn more about your business and how I can help. Reach out anytime.